This privacy policy explains how Linguistic Voyage processes personal data for its language courses, tutoring, and related website services. It applies to inquiries, enrolment, small-group lessons, online consultations, and course administration.
We may process identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, lesson participation notes, progress summaries, and technical data from website use. Where online lessons are arranged, we may also process device and connection details needed to support the session.
We receive data when you submit a contact form, book by phone or email, join an online consultation, complete level screening, confirm course terms, enrol in a course, or take part in scheduled lessons and progress reviews. We may also obtain limited technical information automatically from the website and online learning tools used to deliver the service.
Our website may use essential cookies to support navigation, form submission, and session security. We may also use functional cookies to remember basic preferences and, where enabled, analytics cookies to understand how visitors use the site. Cookie lifetimes may be session-based or persistent depending on their purpose.
You can manage cookies through your browser settings and, where available, through on-site preference tools. Essential cookies may remain active because they are needed for basic site operation, security, and form handling. Disabling certain cookies may reduce the reliability of booking or consultation features.
We use personal data to respond to inquiries, assess starting level, match learners with a suitable group and timetable, confirm course terms, manage enrolment, arrange lessons, support guided practice, prepare progress summaries, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use data to handle service issues and communicate about course administration.
We may share data with payment processors, website hosting providers, communication tools, online meeting services, and other operational partners that support booking, administration, and lesson delivery. These parties act under instructions or contractual terms appropriate to their role and should use the data only for the services they provide to us.
We may share personal data with public authorities, courts, or other recipients when disclosure is required to comply with legal obligations, respond to lawful requests, protect our rights, or address security and fraud concerns. We may also disclose information to establish, exercise, or defend legal claims.
Subject to legal limits, you may request access to your data, correction of inaccurate information, deletion of data that is no longer needed, restriction of certain processing, or objection where we rely on a legitimate interest. You may also ask for clarification about how your data is used.
To make a rights request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.
Retention periods depend on the type of record and the reason it was collected. Course and communication records are kept for the period needed to manage the relationship, resolve questions, maintain business records, and meet legal or accounting requirements. When data is no longer needed, we delete it or anonymise it where appropriate.
The updated version will apply from its stated effective date. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels before or when the change takes effect.
